Visit the Virtual Branch!
Connect with our member service representatives easily when and where it’s convenient for you!
Virtual Branch Capabilities
For your protection, we’ll verify your identity before discussing account details, just like at a branch, so please join your appointment from a safe, secure location. Once our team has verified your identity, they can assist you with:
Opening new accounts and products
Submitting loan applications
Online or Mobile Banking login support
Account updates and service requests
Frequently Asked Questions
To enter our Virtual branch, we provide secure video and screen-sharing using the Microsoft Teams app. Simply download the free app from your device’s app store to access Virtual Branch video chat.
Visit the Apple App Store (iOS) or Google Play Store (Android), search Microsoft Teams, and tap Get or Install to download. Once installed, “walk-in” to our Virtual Branch meeting lobby and follow the prompts—or schedule a Virtual Video Chat at a time that works best for you.
Quick Download Steps
For iPhone or iPad (iOS):
- Open the App Store.
- Search for Microsoft Teams.
- Tap Get and authenticate if prompted.
- Open the app once installed.
For Android devices:
- Open the Google Play Store.
- Search for Microsoft Teams.
- Tap Install and accept permissions if prompted.
- Open the app once installed.
Helpful Tips:
- Use a stable internet connection.
- Make sure you have enough storage space before downloading.
- Keep your device updated for best compatibility with Microsoft Teams.
Our Virtual Branch representatives will need to verify your account prior to discussing any personal information, the same way you provide identification when visiting one of our branches. Additionally, we ask that you take your Virtual Branch appointment in a safe and secure location to help keep your account and personal information safe.
Other Ways to Connect!
Members have many convenient ways to connect with our member service representatives! Explore our available options to get started or get assistance.
